Bankrolla Cards Responsible Gaming Policy

Last Updated: August 26, 2026

Version: 1.0

Previous Version: N/A

1. Introduction

a. This Policy

Epic Play Holding Inc. (“we”, “us” or “our”) operates the Bankrolla Cards platform available at https://bankrolla.cards and through any related mobile applications (the “Platform”). This Responsible Gaming Policy (this “Policy”) describes the tools and resources available to help you use the Platform, including the Games offered on it, responsibly.

b. Our Commitment

We are committed to protecting our users and promoting responsible social gameplay as part of our customer care and social responsibility. We provide the tools described in this Policy and referrals to independent support organizations; we do not provide counseling or medical services.

c. Terms and Definitions

This Policy forms an integral part of the Bankrolla Cards Terms of Service (the “Terms”). Capitalized terms that are not defined in this Policy have the meaning given to them in the Terms.

d. Modifications

We may modify, suspend or cancel this Policy or any tool described in it, in whole or in part, at any time, with or without notice, at our sole discretion. If you violate this Policy or the Terms, we may suspend or terminate your Account.

2. Control Tools

a. Active Reminders

Subject to the functionality available on the Platform, you may activate optional in-session notifications that appear at regular intervals and show the time and amount you have spent in your current session, offer you the option to take a break or end the session, and link to responsible gameplay resources. Contact Customer Support for further help, information or instructions on these reminders.

b. Account History

You may request access to your gameplay activity and transaction history, including payments and prize redemptions, by contacting Customer Support.

c. Self-Exclusion

You may request that your Account be made unavailable to you for a temporary period of 7, 14 or 30 days, or permanently. A self-excluded Account will not be reopened before the end of the selected period, except in exceptional circumstances at our sole discretion.

d. Cooling-Off

You may request a shorter suspension of your Account for 24 or 72 hours. Early reopening of a Cooling-Off period is subject to our approval.

e. Effects of Self-Exclusion and Cooling-Off

During a temporary Self-Exclusion or Cooling-Off period, your Account balances, including any virtual coins and pending prize redemptions, are preserved and will be restored when your Account reopens; they will not expire solely because you cannot log in during the exclusion. If you request permanent Self-Exclusion, your Account is closed and any remaining balances are forfeited in accordance with the Terms. We therefore encourage you to complete any pending prize redemptions before submitting a permanent Self-Exclusion request. While a Self-Exclusion or Cooling-Off period is active, we will take reasonable steps to exclude you from marketing communications. You may not attempt to circumvent an active Self-Exclusion or Cooling-Off period (whether applied on the Platform or on another platform operated by us or our Affiliates) by registering a new Account or by using an Account belonging to another person; any Account opened in circumvention may be closed permanently, and we are not responsible for any activity on, or purchases made through, any such Account. If you are self-excluded or in a Cooling-Off period on another platform operated by us or our Affiliates, we will take reasonable steps to apply the same measure, for the same period, to your Account on the Platform. A Self-Exclusion or Cooling-Off period requested on the Platform may likewise be applied to your accounts on those other platforms.

f. Termination

You may terminate your Account at any time by contacting Customer Support, which may ask about your reasons and offer to address your concerns, including through a free bonus without requiring you to make any purchase. If you then continue to use the Platform (for example by playing, making purchases, or requesting or accepting a bonus), we will treat your termination request as withdrawn, and keeping your Account open is not a breach of this Policy or the Terms. If you confirm that you still wish to terminate without further use of the Platform, we will do so. You remain responsible for all Account activity until complete termination takes effect. A terminated Account may be reopened by contacting us, unless you are permanently self-excluded or we decide otherwise. This paragraph does not apply to Self-Exclusion or Cooling-Off requests.

g. Limitations

You must not use the Platform excessively, abnormally or unsustainably, including play patterns suggesting signs of gaming addiction or use inconsistent with typical recreational use, as further described in the Terms. We may assess your activity for potential misuse or harm at our sole discretion.

h. Means and Recommendations

All tools described in this Policy can be requested by contacting Customer Support. We encourage you to use these tools proactively and to contact us if you are in doubt or need assistance.

3. Self-Evaluation and Assessment

If you suspect that you or someone you know may be using the Platform problematically, we encourage you to complete a self-assessment, for example the test available at https://gamequitters.com/video-game-addiction-test-for-gamers.

We may also provide tools on the Platform, such as spending calculators and self-assessment questionnaires, to support self-awareness, if and where available.

4. Support

If your use of the Platform has a negative impact on your mental, emotional or financial wellbeing, we recommend contacting one of the following organizations:

Gaming Addicts Anonymous (GAA): a fellowship of people who support each other in recovering from problems resulting from excessive game playing (www.gamingaddictsanonymous.org).
Financial Counseling Association of America (FCAA): a professional association of financial counseling agencies that assist consumers with financial counseling services and unsecured debt management plans.
National Foundation for Credit Counseling (NFCC): a non-profit financial counseling network.

These organizations are independent. We are not affiliated with them and are not responsible for their services.

5. Recommendations

a. Principles of Gameplay

Winners in the Games are determined at random.
Past outcomes do not influence future results.

b. Common Misconceptions

Please keep in mind:

Being “due for a win” is a misconception — no outcome is ever due.
Lucky charms and rituals have no effect on random outcomes.
Playing longer does not increase your chances of winning.
The random number generators used in the Games are certified random and fair.

c. Tips for Safe Gameplay

We recommend that you:

do not play while emotional or under the influence of alcohol or other substances;
take regular breaks;
only spend what you can afford;
understand the rules and the role of randomness in the Games before playing;
do not let gameplay interfere with your work, relationships or health.

d. Protecting Users

We do not recommend using the Platform if you:

have, suspect you have, or are being treated for an addiction;
are under the influence of substances that impair your judgment;
are experiencing financial distress or a traumatic event;
do not understand the rules of the Games; or
have a mental health condition or brain injury that affects your decision-making.

e. Protection of Minors

The Platform is intended for adults only. It may not be used by individuals under 18 years of age or under any higher minimum age required in their jurisdiction. We maintain checks designed to prevent underage use. If you share a device with a minor, we recommend using device-level parental controls.

f. Probability and Odds

Clear information about odds and probabilities is disclosed for each Game.

g. Staff Training

Our customer-facing staff receive ongoing responsible gameplay training.

h. Third-Party Exclusion

Family members and other concerned parties may request the exclusion of a user by contacting Customer Support. Such requests are subject to verification.